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IT AMC Checklist: What Should Actually Be Included
4 min read14 July 2026
Preventive, not just reactive
An AMC that only responds when something breaks is missing the point. Look for scheduled preventive maintenance and system health checks as a core part of the contract, not an add-on.
Clear response times
Your AMC should state expected response times for support requests, and distinguish between remote and on-site response where relevant.
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